jalurdewa Casino & Sportsbook Data Care
This page describes what we collect when you use jalurdewa and how we keep that data protected. We operate live-dealer tables, a sportsbook covering Liga 1 and international tournaments, and slot games accessible across Indonesia through verified accounts. Our privacy commitments centre on transparent data handling, secure storage, and respecting your control over personal information.
We collect data only to enable account verification, payment processing, and fraud prevention. We do not sell user information to third parties. Our servers may sit outside your jurisdiction, but data transfer complies with standard encryption and contractual safeguards. This policy applies to all jalurdewa services—whether accessed via mobile browser, app, or desktop.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on jalurdewa
Account Registration and Identity
We collect your full name, date of birth, email address, phone number, and government-issued ID number when you register on jalurdewa. These details enable account verification and comply with anti-money-laundering regulations. We photograph or scan your ID document to confirm identity. We store this data in encrypted form on servers located in Jakarta and backed up regionally. You may request corrections to your name or contact details through your jalurdewa account settings at any time.
Payment and Transaction Records
We record every deposit and withdrawal you initiate on jalurdewa, including the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), amount, date, and outcome. We retain these records for seven years to satisfy tax and regulatory obligations. We do not store your full bank card or digital wallet credentials—only a token reference for transaction matching. Third-party payment processors (such as mobile banking aggregators and bank partners) handle encrypted credential data separately under their own privacy policies.
Gameplay and Session Data
We log your live-dealer table joins, game participation, bet amounts, and round outcomes on jalurdewa. We track session timestamps, device type, browser version, and IP address. This data helps us detect fraud, prevent collusion, and maintain table integrity. We analyse gameplay patterns to identify suspicious betting sequences; we do not use this data to predict your future behaviour or deny service based on statistical anomalies alone. Session logs are retained for one year; older logs are anonymised and aggregated.
Communication and Support Logs
When you contact jalurdewa customer support via email, live chat, or phone, we record the conversation, your inquiry, and our response. These records help us improve support quality and resolve disputes. Support logs are retained for three years. We do not use support conversations to profile you for marketing or share them with external parties without your explicit consent.
Cookies and Device Identifiers
We use session cookies to keep you logged into jalurdewa and remember your table preferences (language, stake tier). Cookies expire when you close your browser or log out. We use persistent cookies (expiring after 90 days) to recognise returning users and display non-personalized promotional content. We do not use cookies to track you across third-party websites. You may disable cookies in your browser; doing so may prevent jalurdewa features from functioning normally.
Two-factor authentication protects your account
We encourage enabling two-factor authentication (2FA) in your jalurdewa account settings. 2FA links your phone number or authenticator app and requires a code when you log in from new devices, adding a security layer beyond your password.
Our jalurdewa Privacy Commitments
Third-Party Data Processors
We contract with external processors to handle specific functions on jalurdewa. Payment gateways (DANA, e-wallet, mobile banking, local payment, and online payment providers) process deposits and withdrawals; they receive your payment method details and transaction amounts under their own privacy policies. Cloud infrastructure providers (AWS, Google Cloud, or similar) host our servers and databases; they may access data in encrypted form for maintenance. Identity verification vendors scan and verify your government ID; they retain verification records for 90 days. We ensure all processors sign data-processing agreements binding them to confidentiality and security standards equivalent to our own.
Your Rights and Data Requests
You may request access to all personal data we hold on jalurdewa by contacting our Help Center. We will provide a downloadable copy of your account information, transaction history, and gameplay records within 14 business days. You may request correction of inaccurate details (name, contact, address) through account settings. You may request deletion of dormant account data after one year of inactivity; we will anonymise transaction records but retain them for regulatory purposes. You may withdraw consent for marketing emails by clicking the unsubscribe link in any promotional message.
Data Breach and Security Incident Response
We employ standard encryption (TLS 1.2+), firewalls, and intrusion detection on jalurdewa infrastructure. In the unlikely event we detect unauthorised access to user data, we will notify affected individuals within 72 hours by email. We will inform relevant authorities as required by law. We will take immediate remedial steps to prevent recurrence, including password resets and account lockdowns if necessary. We do not guarantee absolute security; users should treat their jalurdewa password as confidential and enable 2FA.
Cross-Border Data Transfer
jalurdewa operates servers in Jakarta, Surabaya, Bandung, Medan, and Semarang. Your personal data is primarily stored in Indonesia. Backup copies and disaster-recovery replicas may reside in other jurisdictions (e.g., Singapore, Australia, or the United States). We apply standard contractual protections (Standard Contractual Clauses) to cross-border transfers. You acknowledge that data stored outside Indonesia may be subject to foreign access laws; we make reasonable efforts to resist unlawful foreign requests and will notify you if compelled to disclose data, unless legally prohibited.
Policy Updates and Contact
We may update this privacy policy periodically. We will post material changes on this page and notify you by email if changes significantly affect how we handle your data. Continued use of jalurdewa after posting updates constitutes acceptance of the revised policy. If you have privacy questions, contact our Help Center or email us directly. We aim to respond to data subject requests within 14 business days.